Les deux dernières semaines ont été de véritables montagnes russes… 😅
Nous avons eu le lancement de produit le plus incroyable de tous les temps : le Parfum Nettoyant Textile ! 🥳 Il a mis des années à se développer, nous sommes donc ravis qu'il soit enfin prêt pour vous. Le lancement a été exceptionnel et nous avons déployé des équipes supplémentaires pour préparer et emballer les commandes de chacun le plus rapidement possible afin de vous garantir la meilleure expérience possible. 💜
Nous avons expédié toutes les commandes rapidement dès le lancement ! Et puis… quelques jours plus tard, nous avons commencé à recevoir ces messages 🥲
Nous regrettons que ce soit une première pour certains d'entre vous ! Chaque flacon de Parfum Nettoyant Textile est rempli à la main, et les gâchettes sont également installées à la main. Du coup, parfois, elles n'étaient tout simplement pas assez serrées !
Mais nous avons maintenant ajouté un autre joint pour une sécurité accrue ! Une entreprise britannique exceptionnelle a pu fournir ces produits et la machine en une journée. Nous avons donc parcouru plus de 640 km pour les récupérer et garantir une livraison impeccable à chaque fois !
Merci à tous ceux qui ont commandé et soutenu le lancement ! Vous êtes les tout premiers à avoir ce produit, vos premiers retours ont donc été incroyables. 🥰
26 commentaires
Laura Braysford
Well I also had leaks from the fab spray.
Placed 2 orders of £180 on release night 3rd Dec.
Both parcels got rejected by the courier due to leaking.
I reported it straight away, however all you kept saying was it’s on its way. Had you have believed me or checked with the courier company, it would have saved several days of delay. By which time certain items became out of stock.
Then the replacement orders were rejected again due to leaking. And again several days of delay before replacement orders were raised again. Then the replacement orders were raised incorrectly then raised again incorrectly.
So as of today, I’ve still not received anything.
All I was offered was a 2.99 free sample.
I was promised delivery before Christmas as they were for gifts.
Well my latest replacement order is still waiting to be collected by the courier. Guess what. They have now finished collecting until after Christmas.
I’ve also requested a refund several times but not had a response.
No happy.
Sandra
I was looking forward to your delivery, I used one of your samples today and was extremely disappointed, my washing doesn’t smell of anything, my normal washing routine is far superior…. What a complete con. Please don’t buy anyone, don’t waste your money.
Clare-Marie Waldon
Hi, just to let you guys know that I had a leak in one of the Christmas samples pouches. No biggie, I used the remaining product and just rinsed the residue off of the remaining sachets.
I couldn’t tell how it had leaked so guessing it either didn’t seat fully or got squished and a seam split.
Smelt glorious anyway ☺️
Shirley Salter
Hi. Do you supply or can we buy perfume strips, like you get at perfume counters, to smell different fragrances before buying? Thank you
Nicola Barnfield
I just wanted to say how brilliant the sprays actually are. Make your clothes (&home smell amazing) you are one of the few companies to own the issue, resolve it & tell us about it – that is what makes you different! Keep up the great work, & yes at times there will be bumps in the road but keep doing what you are doing!
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