Les deux dernières semaines ont été de véritables montagnes russes… 😅
Nous avons eu le lancement de produit le plus incroyable de tous les temps : le Parfum Nettoyant Textile ! 🥳 Il a mis des années à se développer, nous sommes donc ravis qu'il soit enfin prêt pour vous. Le lancement a été exceptionnel et nous avons déployé des équipes supplémentaires pour préparer et emballer les commandes de chacun le plus rapidement possible afin de vous garantir la meilleure expérience possible. 💜
Nous avons expédié toutes les commandes rapidement dès le lancement ! Et puis… quelques jours plus tard, nous avons commencé à recevoir ces messages 🥲
Nous regrettons que ce soit une première pour certains d'entre vous ! Chaque flacon de Parfum Nettoyant Textile est rempli à la main, et les gâchettes sont également installées à la main. Du coup, parfois, elles n'étaient tout simplement pas assez serrées !
Mais nous avons maintenant ajouté un autre joint pour une sécurité accrue ! Une entreprise britannique exceptionnelle a pu fournir ces produits et la machine en une journée. Nous avons donc parcouru plus de 640 km pour les récupérer et garantir une livraison impeccable à chaque fois !
Merci à tous ceux qui ont commandé et soutenu le lancement ! Vous êtes les tout premiers à avoir ce produit, vos premiers retours ont donc été incroyables. 🥰
26 commentaires
Elaine Burnell
I love your products and I have placed several orders. I love the concept and would like to support, however, have you become a victim of your own success?. Your emails and messages are too slow in being answered, sometimes not at all. You need either a webchat for immediate response to problems or a telephone number. A company is measured on their response to problems.
Karen Davis
I know how you are striving to be as eco-friendly as possible with regards to refills and recycling; so as a suggestion for when further orders of FCP are placed maybe the option of ordering the coordinating spray mechanism could be separate? This way it would be more eco friendly to reuse the existing spray ‘gun’.
Also are you looking to create FCP refills like you do for the shampoo and conditioner?
One last thing; I know you have done so well to resolve the leak issue on the FCP bottles but my next order with the new seal still leaked (have raised this with customer service so not a complaint) is there any way this could be completely resolved, as it is disappointing? Many thanks, you have improved life and laundry. The Duvet Day FCP scent is still going strong on my pillows 3 weeks later! Soooo obsessed 😍
Karen Davis
I know how you are striving to be as eco-friendly as possible with regards to refills and recycling; so as a suggestion for when further orders of FCP are placed maybe the option of ordering the coordinating spray mechanism could be separate? This way it would be more eco friendly to reuse the existing spray ‘gun’.
Also are you looking to create FCP refills like you do for the shampoo and conditioner?
One last thing; I know you have done so well to resolve the leak issue on the FCP bottles but my next order with the new seal still leaked (have raised this with customer service so not a complaint) is there any way this could be completely resolved, as it is disappointing. Many thanks, you have improved life and laundry. The Duvet Day FCP scent is still going strong on my pillows 3 weeks later! Soooo obsessed 😍
Lynnette Cowburn
My date night fabric bottle had leaked during delivery list about1/4 bottle 😢 the odyssey bottle was fine ?
Angela
Glad im not the only one that had a leak with my sample sachet could not give photo evidence as requested as i could not see a tear but was sent a replcement which was addresed promtly
great customef service.
Laisser un commentaire
Ce site est protégé par hCaptcha, et la Politique de confidentialité et les Conditions de service de hCaptcha s’appliquent.