Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Jason Hughes
I loved your tallow and ash softener and conditioner but it’s just lasted so long and I would love to have the delight of trying your other scents and products, thanks for being such a diverse well high quality made company
Amy
I would absolutely love to buy a new scented rose bush for the garden. Beautiful fragrances always make you feel better and lift your spirits. Loving the T&A products – a little bit of happiness every day :)
Cheryl Ward
Hi Niamh & Sophie. I’m rather glad that I have your names in order to communicate with you both directly. I was planning to email Ciara to leave comment following my recent poor experience with your customer service.
I will begin by saying that I love your products and I really want you, as a new and emerging business, to do well so please accept my comments as constructive and in the spirit of not wanting others to have the same experience I had.
Following my first order received on 21 Feb (order number 89573), I sent an email to report that one of the sachets has burst within the parcel. After no response I sent a second email. After no response again, I used Facebook to make contact and received a reply via Messenger.
A replacement for the 2 burst sachets was sent out to me but was again received with the outer envelope ripped and the contents burst.
After reporting this, I was advised that a replacement had been issued however WAS NOT received by me. This happened twice !!
On each occasion, I was advised that Evri had delivered the package.
I complained that your customer service team needed to speak to Evri because the parcels WERE NOT being received by me AND the Evri tracking link was reporting that my address was not a valid address ?
This issue has taken me nearly 6 weeks to resolve with your customer service team and in the end, I had to ask what address the parcels were being sent to and the answer returned that they were being sent to an address in Southampton !! I live in Nottingham!!
You definitely need to investigate how this was allowed to happen and ensure that these errors are corrected.
I can provide you with evidence if you wish and look forward to hearing your feedback. Regards Cheryl Ward
Anita
I’d love to be on the receiving end of a random act of kindness. Anything as for all of us right now times are more and more difficult! Thank you 🙂
Work in a school and frequent coasta/starbucks so a coffee on anyone is great x
Hannah
Any voucher, flowers or free next order!
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