Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Darren Llewellyn
I ordered the sample pack, my daughter sent me a link as she is a customer already, she’s very happy now, as she got a 50% off her next order gift, I’d just be happy with a spicy amber candle! 😇
Caroline Conway
1st time using these products be nice if I was selected for a freebie. Thank you for this incentive.
Samantha Coleman
Hotel Chocolate! So after a hard day I could snuggle up under my blanket washed in Tallow + Ash and indulge whilst binge watching my favourite show!
Melanie Jackman
What a fabulous idea! It’s the thought behind the gift not the value that matters, a discount code is always appreciated. Personally it takes a lot to beat being gifted flowers, they always raise a smile and instant joy.
Christine kelly-Ashworth
Make the free delivery less than £50
Or a sachet treat in the orders
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