Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
James
You could make my day with a random lucky dip bottle of your shampoo or conditioner! 🫶🏻
Jennifer Fenton
What a lovely idea! I’d love lunch at our favourite cafe with my husband.
Mary
A food bank donation.
Jade
Movie days, lush vouchers or just a cheeky takeaway voucher would be my call 😍😍😍
Joanne Shovelton-Fullick
Newbie Tallow & Ash recruit here. Paying it forward with acts of kindness is a beautiful concept to add to your company profile. More of your products arriving on my doorstep in whatever form would without question make my day. We live with life limiting contamination OCD as an uninvited guest within our home. I never see the bottom of the laundry pile as the supply is constant. Your products thus far have made the load(s) more bareable. ❤️
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