Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Vie
I would love to try your Bahama vibes shampoo and conditioner on my bedding, a new set of bedlinen would also be amazing please !!!
Mandy Hall
I’ve recently been diagnosed with cancer (for the second time) so I’ve been trying to get as much housework done before I start my chemotherapy. Just smelling my laundry bottles from yourselves cheers me up. So thank you, thank you for making a chore a joy 😊
Elliot
I LOVE my little Frenchie, and she means the world to me, but working from home means she wants attention ALL the time. She also loves her doggy day are and always comes back exhausted, but it allows me to get some ME time, get my work done, clean the house (do the laundry) and just chill while she’s out having fun. Gifting a day of doggy day care for my little pup would be a wonderful treat, for myself, or anyone who needs a little break to reset.
Megan
How about instead of buying us lunch, you simply respond to emails from customers wanting to know where their order is? Because my experience so far with customer service has been real lame. I really like the products, but perhaps customer service needs to just get better at the actual job first
Janet Mason
I would love you to send me beautiful samples pack to give to my sister so she experience all the wonderful scents! I can’t keep giving her my gorgeous OUD & DUVET DAYS xx
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