Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Lisa Dawes
I have just retired from working in ecotoxicology research. Some form of make-over would be most welcome to dress or look less like someone who worked in a laboratory with insects!
If it’s not possible, don’t worry, I don’t expect I fit your usual demographic but I am trying to spread the word as I love your product.
Clair peters
I ordered £10 sample collection so I could smell before I buy !
First order turned up with only a wash bag so I think someone has sticky fingers
At delivery
So emailed and got a replacement lot straight away no fuss made
Second lot made it to my house so think maybe a different delivery person “or they hadn’t got any more washing to be done with my free shampoo/conditioners 😂
Anyway the second lot came and some was popped open so
I really didn’t want to hassle or complain again but just offered some inspiration on packaging as they need to be in hard packaging
But the lovely people in the emails
Have gave me 30percent discount of my first order which I really appreciated and the customer service is amazing
I will be making my first order as made my way though the testers now
I think you are onto a winner with the gift to make peoples day
I have none my self
I would just be happy with anything
If was gifted
It’s the being appreciated and noticed
That makes people happy
Thank you again team !!
India Luno
I think this is a wonderful idea – I would really love something relaxing and a treat to myself. I have recently taken on responsibility of office director for a hopefully up coming company, backing many great charities but wow it a challenge and I’m feeling rather burnout with it all as well as my poorly animals at home. Thank you for reading ❤️
Danni W
I always need socks because my dog destroys them 🧦
Bryony Darley
Flowers! 🌺
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