Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Anita Purchase
How about an order on the house, that the recipient gifts forward, via their delivery address? Great way to spread awareness of your product too. Win Win?!
Lucy
What a lovely thought & kind of you all.
Any surprise is always lovely 🥰
Someone to do a one-off load of ironing (limited obviously 😆) or maybe
A bunch of flowers 💐 is always cheerful
Lee Mahoney
Just ordered the sample pack and was asked to choose a couple of bottles for a cheaper price. As i haven’t sampled the fragrances yet, perhaps a voucher would-be better to choose once you have used them.
Also a good idea to make someone happy would be to include a gift for the males who do the washing. Thanks
Gav Woods
Genius Idea! Although perhaps being able to let the customer donate their random act of kindness to a charity of their choice??
Lauren Clarke-Carnell
A waterstones voucher so I could buy myself a book, to read after a busy day with my little boy
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