Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1156 Kommentare
Laura Scammell
Hi there Ciara and team,
I would love the sprays to have a finer spraying mist, as sometimes it comes out blobby and ruins the clean clothes!
I’d love to be able to put a scent boost in my tumber dryer, but more so, my washing machine when I just put it on a steam to refresh clothes rather than wash them – perhaps a refillable ball that you can put scent pearls in. Ideal if you could use it for both steaming and tumble drying.
A room fragrance would be lovely too, as long as it’s 100% natural and a fine mist spray.
Scent drops that you can add to your steam generator iron, or use in a water mist diffuser, or anywhere that you would use an essential oil.
Free delivery would be fabulous! Thanks guys x
Demi Mahon
To be able to manage subscriptions better, you can’t add sprays and samples.
Try and cut down the cost of shipping, £4.99 each delivery is a bit steep
Susan Hadfield
I subscribe to the refill mystery box and every month.
Instead of keeping all the different coloured bottles that I have can we have one bottle that we can refill with any scent.
I agree with another comment that i would like to receive the stain remover that has been offered to new subscribers. I did email at the time but didn’t get a reply.
Yvonne Gunton
As a subscriber I would agree with a lot of the comments about receiving the new fragrances in our mystery box instead of existing fragrances.
Also, as a subscriber, I was quite put out that there was an offer a few months back where new subscribers were offered a High Maintenance stain remover ‘for life’. In other words with every subscription delivery. What about us, the loyal, existing subscribers. I do feel that is a little unfair. Surely ALL subscribers should be given the same!
My Evri courier is amazing so I know I am very lucky but quite a few of my deliveries arrive and have leaked. It is never that much but it is obviously an issue that needs addressing.
I do struggle with the ring pulls and usually have to get one of my sons to open those for me. I find that if I take out the pouring nozzle, the product pours more easily and dribbles less.
I love your products and I am hooked but there are definitely ways that things could be improved.
Mercedes Mowatt
I have a few points:
- Received two conditioners and they had leaked in the box. The lids are still not great and I find it hard to pour accurately without making a mess.
- the scents I find aren’t strong enough and by the time I’ve worn my washed clothes, I can’t really smell them.
- fabric spray bottles are spraying out in large droplets rather than a mist which is super annoying. Now for these the scent does last bit I’m having to hang things out to dry for ages before putting them away!
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