Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1156 Kommentare
Shona
Hi,
I’ve been using your products for about a year now and love the scents.
I am however struggling with removing grubby collar marks and everyday stains, even with the stain removing powder ( particularly noticeable on white school shirts). I’ve ended up buying additional detergent to ensure clothes are clean first time.
I’ve previously suggested a shampoo aimed at sweaty sports gear. Standard products don’t alleviated the odour that can collect over time.
Also sent in previously, a notch be added to the bottle mouth, to allow product from the cap to drain back into the bottle, rather than collect around the base of the pourer and spilling when using.
I love your company ethos and the products and scents, but I’m sadly having to buy alternatives to ensure complete cleanliness on soiled items, which negates me trying to do my bit to support the environment : /
J R Riley
Your fabric spray is lovely. I’ve been put off ordering laundry product from you because they come as a package and I don’t use conditioner although I have ordered your samples just to try.
Why don’t you sell laundry shampoo and conditioner separately rather than a package because there must be other people like me who believe conditioner is unnecessary
Amanda Stewart
Please bring back enigma in shampoo and conditioner and in fabric spray
Also the scent you released for Halloween please bring it back this year as that was amazing but bring it back at the start of autumn and perhaps another autumnal scent at the end of summer
Jo
Car air fresheners, laundry sheets
Mel
I’d also love tumble dryer sheets & I wash scent boosters in the same fragrances please 🤞🏼
I’d also love to be able to return the shampoo & conditioner packaging for you to be able to reuse & refill.
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