Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
765 comments
Nikita Jones
I would love to see you add a ‘pay it forward’ type scheme where the customers have the option to pay a discretionary amount, which then you can use to donate to food banks?
Katie
For someone else to iron the ‘work clothes’ laundry pile this week 😜
Lisa J
I am easily pleased: £5 to buy a new book would put the biggest smile on my face.
Jamie
What would make my day is spending that budget on themselves for a job well done and hard work that they do
Lorraine Scott
What would make my day
Your products, so that I may pass on to my family and friends to try. Especially Duvet Day, the scent is divine
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