Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1156 commentaires
Stef
I love the seasonal scents
(my fav was the Xmas ones!)
Keep the special editions coming please!
Susan
I’m v nostalgic and would love Bahama Vibes & Candy Beach to come back.
Hope S
One more from me! I have hard water, so I use 1.5–2 lids of shampoo (for cleaning and scent as one doesn’t add much scent in my experience) but less conditioner, sometimes none at all. As a result, I run out of shampoo first and end up with various leftover conditioners, which means rebuying just for the shampoo. If other customers have the same issue, could you offer larger shampoo bottles or sell shampoo and conditioner separately and as single items? I know they’re sold as pairs, but that still leaves a mismatch. This could help with reducing waste, saving time, and managing space. And agreed with the suggestion of sending you the refill bags for recycling. If one day you get to distribute your products to local shops for refilling (like ecover etc) that would be amazing!!! Thank you for asking us and listening! :)
carmen MC Chianese
Hi Ciara,
With regards to fragrance options, it would be great if you could procedure something very similar to the following. There is nothing in the market in the UK that has these scents. The US ie Mrs Meyers has the most amazing scents for all their cleaning and laundry range. We cannot get hold of them due to the import tax.
Marcella – french soap
Cologne – ie neunco (spanish type)
FIG
Fallen leaves
Tomato Vine
Thank you
Kir
Love your products, been using them exclusively for just over a year now. I agree with a comment above about a symbol or sign on the bottles to distinguish shampoo from conditioner as it does take that extra minute to double check! Also when something is going to be discontinued could you pre warn us, I absolutely loved Bahama Vibes, had it on subscription then it just vanished and I received Summer Fling which is lovely but not quite as lovely! Also this meant I was left with a full bottle of fragrance spray, annoying but the dog beds are now smelling much better but preferred it on ours with the shampoo and conditioner! An app would be ace to make additional orders easier! Thanks, Kirsty x
Laisser un commentaire
Ce site est protégé par hCaptcha, et la Politique de confidentialité et les Conditions de service de hCaptcha s’appliquent.