Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1160 commentaires
Bekki A
More fruity scents and tumble dryer sheets please as I find tumble drying looses the scent from the laundry liquid and conditioner
Emily MacEwan
I love Tallow and Ash and recommend your products to all my friends 💜 My most pressing thought is that the scent is barely noticeable once dry. I have experimented with different settings and drying methods but the results remain the same. Some other wishes:
• dryer sheets
• scent boosters
• refill pouch options for all products
• a bottle-returning scheme
• mini fabric sprays
• carpet shampoo/spray
• pet-safe bedding spray for pet beds
• washing powder
• 🤞🏻a quarterly release of one discontinued scent for those of us who like to collect the set- think millennial Pokémon in my case
Truly your newsletters are the only ones I read. I love your band and think you’re doing an excellent job of making something that is often so mundane a luxury experience instead. Thank you 🤩
Danni
Change your formula back!! I used T&A for years and loved it, but found that in the last few months I’m not getting oil like stains on so many of my clothes after using, despite doing no different! I always wash on a 30 degree wash, I always use 1 cap of each, I always use the stain reversing powder, and I never overload my machine! I’ve always done my washing the same way, but now get these horrible stains that are SO difficult to remove, I’ve even had to bin a few items as the stains just wouldn’t go!! It’s made me cancel my subscriptions and I won’t be purchasing again as cheaper store bought detergents don’t do this to my clothing! It’s really guttening as I love the smell of T&A and the way they make my clothes feel, I just can’t cope with the stains anymore!!!
Hannah
Could there be an option not to have another spray nozzle when ordering the perfume bottles? I feel like it’s a waste when I already have one…if it was optional then you could decide if you needed a new one for a new scent or if you just needed a refill?
Mathew
I know this will probably go against everything you stand for….but maybe a stronger detergent to work harder on stains without the stain remover powder? Just so people who do want the same smelling scent but with a stronger punch on stains would be great.
Also scent sachets to hang in your wardrobe to enhance the fragrance 👌🏼.
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