Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1159 commentaires
Valentina Klejnow
I really get mad about having to pay for postage! 🤣 I find it really infuriating that it says 48hoirs from dispatch but it takes about a week in total to arrive! It’s silly as it would otherwise be absorbed in the cost I’m sure but it’s all the psychology of it! Could you perhaps a)change the provider and b) be able to have delivered to drop box as opposed to home address? Unreliable delivery drivers will leave a box in the rain on my doorstop!
I also wish that you brought back Bahamas vibes and celestial but I could cope if you kept golden oud and also sold the seasonal items and the laundry stain powder in Tesco too and in more / all Tesco stores!
Fragrance idea: YSL Libre Flowers and Flames!
I concur making them in to pods too for dosing purposes!
But keep what you’re doing, lots of love the products and spend far more than we used to on laundry!!!
Lucy
I would love drawer and wardrobe fresheners – either little pockets of scent or scented liners.
I’d also like to see more specials offers for members of the owners club – both exclusive offers and to be able to use our discount code in conjunction with any other offers you have on.
And to bring back Celestial 💜 xx
Jodie
I would also really like a rose scent shampoo and conditioner please
Maxine White
Hi I’ve been thinking about your lovely range and wondering if it’s possible to supply a product to restore “whites” back to white please.
I’m so impressed with you complete range, not only does my laundry still smell beautiful after a few weeks, my husband isn’t allergic to your products but they also last a fair amount of time. Would love little miracle in a spray fabric freshener. A big well done to all your team for an excellent product, excellent ordering and quick dispatching and delivery.
Jana
I would love an ironing fragranced liquid.
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