Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1159 commentaires
Nicky Jones
New customer. Miss clicked and missed out on an offer to try new products. Immediately messaged your company to be told I could be given a discount code for my next purchase as the order was sent. Not what I wanted – I would have paid delivery costs of that was the issue.
Maryanne Old
Hey 👋
Ok so I don’t think you neccasarily need to re model the lids, you could make the scoop handle longer with a lip on the end and it can be used to take off the lids… easypeasy even for arthritic hands.
I think free postage for a certain level of spend. Most certainly for top subscription customers.
Why can’t we get the sprays on our subscriptions or use our earned points to purchase it? There may well be a good reason but , I find it frustrating as I want the spray to match every bottle I buy. I also think we should be able to get the sprays and choose the colour hard ware…( just like Hermes bags) I like gold/ bronze hardware in my home and like the spray bottles to match.
Lastly I’d love custom scents , where we can mix and match fragrances for ourselves.. I used to be a purest, meaning I liked the shampoo ,condition and spray all matching.. but recently iv been loving mixing , pistachio in wash and cocoa spray in my tumble drier.. ( yes I use my sprays for tumbling )
I’d also love an ironing water and pomaders for the wardrobe !
Love you guys and always here supporting. X
Octavia
Could we get a 2L bottle/refil size? Specifically shampoo so that I can top up my soaps & wash the dog with it.
Ruth May
I think anyone who has bought regularly should have free postage for their third order onwards. I agree with other comments that the fragrance is not strong enough on some of the washing shampoo and conditioner. It isn’t always practical to dry clothing without using a tumble dryer as you suggest for keeping the fragrance from disappearing. Ever thought about ironing water with a fragrance range? Even wondering how possible it might be to branch out into reed diffusers or drawer sachets…?
Steve
I would like to see the postage come down. It makes the price point far to high. Also some of the fragrances are no stronger than supermarket ones u less you use a big double dose. A more manly fragrance would also be great.
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