Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1160 comments
Gail Mottram
I find that I tend to have more conditioner left at the end as I always add an extra capful or two of the shampoo so that the fragrance is stronger when the clothes are dry (my conditioner compartment only takes so much) – so it would be nice to be able to buy ONE refill of shampoo on its own.
I also bought refills of the Christmas conditioner scent which I pair up with icing on the cake, so it would be handy if I could order the one refill which can be used to pair up with my surplus conditioners. – if it’s more economic for you to sell them as a set of two shampoos, it would be good to be able to choose two different fragrances rather than just the one, that way if I have different conditioners left, I could order a shampoo of each 💜
Guy Hughes
Hello….
Would love ironing water to match the fabric spay, might be a challenge 😆
How about a storage tin for the stain remover – gotten my boxes wet once or twice and ruins the experience. Could also look at refill options rather than boxes each time.
Away from laundry but hand soaps or kitchen cleaning product would be amazing.
Thanks and keep up the great work 💜
Shannon kerr
It would be nice to be able to stack discount codes. I have the investor code which I am unable to use if another discount code comes out so it kinda makes the investor code irrelevant sometimes if that makes sense.
Also a Halloween scent please im praying last years Halloween scent comes back
Menna
How about offering free delivery if customer spends £15..maybe as a special say once every 2 months.
Siân Davies
Pouch refills for fabric conditioner would be great.
I’m new to Tallow and Ash but I have fallen in love with your products.
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