New Company Policy Alert!

New Company Policy Alert!

Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!

This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.

The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.  

So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!

And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.

Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!

What would make your day? Let us know in the comments!

 

 

 

764 comments

Louise

Louise

It would be great if there was a concession for hard water areas! I’m loving my first T+A experience, however, I have to use two caps full per wash so the bottle is already low. It would make my day if you could give me some bonus laundry detergent :)

Luke

Luke

8 hours sleep and for my little one to sleep in until 7am? Too much to ask for? Maybe an M&S voucher for a 2 dine dinner night in with the wife.

Deb Smithers

Deb Smithers

A gift voucher to M & S would be nice.

Laura Bowater

Laura Bowater

Wow amazing idea. If I was lucky enough I’d just like a little help with school uniform shopping. My daughters high school stuff is blooming expensive 😂 but in all seriousness I’d be happy with a couple of free bottles of the shampoo and conditioner x

Sharon

Sharon

My initial experience of Tallow was not good. I asked for some samples and paid the postage. It never arrived. I contacted them and they sent them again, still a no show.
I contacted them again and they refunded the postage to me and sent another lot of laundry samples. Yay I got them! Probing they are genuinely trying their best.
So I guess they’ve got a really shoddy delivery company.
So if I could have anything it would be a years supply of my choosing and for them a better delivery experience.

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