Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Nicole Paterson
I had a hiccup with my first order which wasn’t delivered for over a fortnight. In my chats with your customer service team you’d already gone above and beyond just in the tone and kindness of the emails! It was a pleasure to transact with you and I didn’t hesitate with further orders of your fabulous products – which arrived very promptly. Thank you!
Anne
This is a lovely idea! I love how your company is so generous to its customers.
The customer care I have experienced has been 10/10.
If I was luck enough to be selected I would love a day out / family day out for my daughter and I. We love visiting parks, zoos, museums etc. And my daughter is an also a fan of T+A, her favourites being candy beach and aurora xxx
Dani Smithson
I love your products and customer service is fab.
Great idea.
Spa or beauty treatment vouchers. I have just had a baby and lord knows it’s needed.
Charlotte Luther
Someone to come and DO my washing and ironing for me! 🤣
Giedre
Love this idea so much!! Just a little something to make people feel seen and put a smile on their faces! 🥹💜 and to be honest, who doesn’t like a freebie so I think anything anyone gets will make them happy!
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