Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Jola
This is such a wonderful policy and I just think any token would be a great surprise! Although I am rather partial to a scented candle….
Lisa
Work with “who gives a crap” (toilet roll) and other businesses to help each other, companies who have the same ethics as you and add their products to your customers order and vice versa.
By the way I love your products and have 4 scents on my worktop 🩵🤍🩶🤎
Jan Henderson
Any random act of kindness would be really appreciated at the moment :-) (And what a lovely idea! x)
Jack Turner
My monthly subscription to be free for a month would be a welcome treat! Or a food voucher would also be greatly appreciated 😅
Jane Dunn
I’d love to treat wild birds to squirrel proof bird feeder 🤷🏻♀️ to stop them pinching our birds food when they already took the food I leave for them 🙄🤣🫶🏼
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