New Company Policy Alert!

New Company Policy Alert!

Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!

This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.

The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.  

So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!

And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.

Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!

What would make your day? Let us know in the comments!

 

 

 

764 comments

Gillian McCluskey

Gillian McCluskey

A new water bottle and someone else to sponsor me would make my week, never mind day. I’m running a mile a day to raise money for Cancer Research UK. Was supposed to be for the month of July but I had covid so couldn’t run for about 10 days, so I’m having to extend the time into August.

Sally

Sally

This isn’t a sob story or a “pick me” story… I want to start getting this off my chest & I thought no place better than a random website (not so random as I have ordered!) to complete strangers who don’t know me…

I’ve been going through a really tough time lately. My relationship broke down after putting up with years of not pleasant behaviour (involving police), my ex is taking me to court in regards to our daughter, he’s trying to stop me from moving, continuing his awful behaviour, I suffer with chronic stress-induced migraines & have recently been in hospital for a week with it… the pit feels bottomless right now. I feel like I’m failing as a mother & as a human in general.

I know it’s pathetic but one of the many things I was never allowed to do was use “girly” washing products or spend more than £5 on washing stuff. So even though we are still unfortunately living together I thought why not treat myself to this. So I did. It’s something so small to a lot of people but for me it’s something huge. I never thought I’d be so excited for detergent, softener & stain remover (sorry, shampoo, conditioner & stain reverser).

My daughter starts reception in September & I always pride myself on her clothes being pristine so I cannot wait to re-wash her new uniform with what I have coming. Again, I know it sounds stupid to most but to me it’s a huge step towards freedom after so many years of being so trapped.

If I was to ask for anything I would love to be able to treat my daughter for a day… like walking into a toy shop & getting her whatever she wanted or going to our local theme park without worrying about cost or even pushing the boat out to a day at the seaside. Between saving up to start my life again from scratch & no financial support from her father I can’t treat her as much as she deserves. She deserves the world. She is my world. & I wish I could give her that.
Unless your budget covers a little 2 bed flat that is. Because I could really do with that. But the whole treating my daughter thing is more important.

Sorry for the ramble, sorry for the spilling my guts on the internet. I want to start speaking out & being seen as the survivor I can be rather than the victim I am & have been.

Pippa Gloyne

Pippa Gloyne

This actually DID make my day – I took a pair of trousers to the dressmaker and she held them to her face and said ‘you use Tallow and Ash don’t you ?’ The word is getting around !

Lauren McCourt

Lauren McCourt

A double up on an order or being able to gift a duplicate of the order to family / friends would be a lovely idea.

Andrea O'Connell

Andrea O'Connell

That’s so lovely. A gratitude doesn’t have to cost you guys the earth. Sometimes a simple thanks & a sample of say a new fragrance means so much more. Make someone feel special. 💋💋💋

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