Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
JOANNE MACKEY
I love your products, the smell is devine. The icing on the cake would be if someone could just come and iron all the beautifully smelling washing and put it away🤣 love the idea of a random gift, makes you feel like a valued customer.
Chris Giles
I would love to gift my wife Denise a gift card for dinner she is a senior manager and works very hard all week and we get hardly any time out together. This would mean the world to her and show my appreciation for all her hard work
Sue Abbott
Absolutely anything would be lovely. I am just so tired, working in care and then caring for family members. So busy,no time for Sue 🙈 What an amazing company you are. Where else would you find this ❤️ well done to you all. How very thoughtful you are xxxx
Gina Brooks
A spa voucher! Would be amazing to just relax for a few hours 💆🏼♀️🧖🏼♀️
Lynsay McCoy
I’m a new customer and am so impressed with the quality of your laundry shampoo & condition. I’ve gone nose blind with regular laundry products but with Tallow & Ash, as soon as I pick up an item it sparks a little bit of joy as it smells heavenly.
As a busy mum to toddlers, I don’t get much time for myself. Safe to say, my self care cup is empty most days. I would love a wee treat just for me to enjoy.
Keep doing what you are doing. The brand is awesome, so glad I found you!
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