Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
S B
Great initiative, it would make my day to see a donation to a charity or a donation of samples to womens shelters
fiona Richardson
Sounds fab but would be good if points from the washer treats worked. It says I have points to redeem and always says “oops something went wrong”. I’ve emailed for help, but no response weeks later. Disappointing
Chanel
I’d love a TKMaxx voucher to indulge in their halloween stuff lol I absolutely love T&A oud and date night are my favourites I love how my laundry smells.
jackie lockhart
Nothing better than passing someone whose clothes smell fresh and special! I have your sample package I love it but I missed the special offer that came with it 🙁 maybe next time 👏🏼
Rosemary Banner
That’s an inspirational idea, a gift like that would really perk anyone up let alone your customers. What would I choose? – tough choice, a beauty voucher or a super cake! xx
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