Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Shannon
It would be amazing if you guys would use the budget to support Big Issue sellers or donate much needed womens sanitary products to local shelters.
Nassim Glover
Just my order to come would be great, ordered 19th March that hasn’t come a new order sent 24hour despatch and still waiting..:please just let my order come as running low.
Joanne Dunbar
A delivery of millies cookies/doughnuts for my team at work. It would make my day ( & theirs) x
Miss nichola j Ayres
My order that I placed on the 30th of March being delivered would make my day! 😔
Beth
This is such a lovely initiative! This is why T&A is my favourite brand/company 🩷 Could random acts of kindness include donating to charity on behalf of the lucky recipient?
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