Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Deborah Myles
I’m loving my Tallow and Ash we are using it here in Brittany in our house and our Gite
Our guests love the smell of the fresh bed linen and fluffy towels
Thank you so much for such an excellent product love love love them
Debbie
Sam titcombe
Quite honestly anything that is offered would be lovely ATM and would 100% make my day
Samantha
Flowers always make my day!
Lorna West
Double up on someone’s order for no additional cost, or refund a customer at random. Absolutely love this. Far more likely to stick with and recommend a company who reward customers for purchasing and loyalty! Told all of my friends!
Gemma Peyton
Receiving a bunch of flowers would be a wonderful surprise. Xx
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