Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Catherine Gough
A day out somewhere . I’m a full time carer and get very little time for myself . My days are long and physical. 🙏🏾
Luc Gilmour
Some ideas below!:
1. Sustainable self care bundle.
2. an activity to do such as a puzzle or a mini cross stitch kit.
3. Sustainable swaps for general beauty items such as reusable makeup pads/bamboo toothbrushes/bamboo socks.
4. Gift card for a sustainable brand that isn’t a competitor of yours, such as Wild/Fussy deodorant discount?
5. Free UK day trip gift voucher to somewhere like a National Trust Site or adventurous activity!
Gaynor
Hi,I would love a bunch of flowers sent to my daughter as she has been my absolute rock while i have cared for my mum with Dementia for the last 7 years and kept me going with endless cup of tea and a shoulder to cry on when i needed it,and ive bought a sample pack which im gonna share with her also.xx
Beccy Clark
What a fab idea! Nothing I need but please use a bit of the budget to treat Alma who provided me with absolutely superb customer service and some of the quickest responses I’ve ever received from a company! She really represents the business beautifully and deserves a reward x
Gordon Napier
What a lovely idea. :) It would be great to be included on your sampler list for the new Elixir product, curious about after loving your Oud products my Mum introduced me to. Probably to encourage me to do the washing more. Which annoyingly is actually working!
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