Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Melissa D'Costa
A years supply of Oud!!!!!
Alison Murray
After retiring early through ill health, little things now make me happy, time with my family, or a favourite snack to watch the latest series or film. I count my T&A as a treat too, the smell and ethos of the brand make me happy. I would love a letterbox afternoon tea from marks and Spencer’s to enjoy while smelling my clothes with the beautiful aurora scent – heaven for me 💗
Dawn
For my order to be dispatched promptly. Let’s say next day dispatch at the latest. I buy anywhere else and often it’s sent out the same day, if not the next. It literally takes weeks to get anything from T&A
Karla Davies
A amazon giftcard as I’ve just moved into a new home 🏡 🥰
Kathy Williams
My daughter introduced me to your products – now we’re both hooked!!! We both love the refills! Lunch for the two of us would be awesome! 🤩
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