Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Iain McGregor
Great idea team T&A 🥰. We do that where I work too. We call them ‘memorable moments’ and our customers love them however big or small.
For me, a nice coffee while walking to work. While all those I pass getting a waft of my amazing smelling clothes. 🙂↔️
Fay Pead
Flowers, they always light the room up, scented flowers are even better 😊
Camilla Lor
What a sweet idea!! Love it!
Any surprise is a great experience really xx
Jess
I love random acts of kindness so I’d love a voucher to help bring in something for the people I work with, lunch or cakes to share. Spread the joy further ya know?
Katy
I’ve been following you guys for a while now but because of some personal turbulence my funds have been tight, so trying any of your products would be mine! Love your company ethos – keep up the good work!!
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