Tallow+Ash Goals for 2025
2024 was just the beginning. We are only getting started. There’s been so much learned in just 12 months. In 2025, we take all those learnings you’ve shared with us, and all our future visions, to continue building a business that changes an entire industry! At the core of this is our commitment to deliver above and beyond for the people who use our products.
First on our list is world-class customer service. We want to serve the people who use our products better than anyone else can. This covers everything from being constantly stocked, rapid responses, flawless product experiences, rewards for shopping with us, and VIP support, all at prices you feel great about!
We are striving to provide you with more value than you could ever expect. We will continue to create new ways to get you even more involved in the business, whether it’s launching the biggest sampling phase in history or allowing you to invest in the business and become an owner alongside me and my co-founders!
We plan to develop new products, enhance our current products, open up retail stores, and give you more ways to enjoy and experience Tallow + Ash. This sounds like a lot, and it is. But, with the passion, energy, and experience we have in our team—combined with your support and constant feedback—there’s no doubt in our minds that we won’t achieve it all together. Take a look at the list above, and by the end of 2025, we’ll be ticking them off.
If there’s anything you think we should add to the list, comment on our blog post and we’ll get to work!
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106 comments
Judith
I’ve only ordered a couple of times from you as I live alone so I don’t have tons of washing to do regularly but I’d like you to make some visible difference to your shampoo and conditioner bottles e.g. if it’s a pink shampoo bottle with white writing then the conditioner bottle could be reversed out in white with pink writing? I have to read the bottle every time I pick it up to make sure I’ve got the right one!!! Or do a broad white stripe around the shoulders of the bottle or something visually to distinguish between the two. Thank you!!!!
Danielle Harley-Laws
I really can’t wait for strong smelling washing powder and I am hoping you release intense versions of your current shampoo and conditioner, unfortunately I can’t smell much so a stronger option would be great for not so sensitive noses.x p.s. when are you bringing our oud and icing on the cake in the sprays 👀
Natalie Steele
I love your brand – your customer service is usually speedy to respond and the quality in your products is unrivalled.
I have had a few issues with only being sent one set of my mystery subscription when I’m subscribed for 2x sets monthly. It has happened again to me this month, still waiting on a response but that’s understandable with festivities. That’s the only slight criticism I have.
As a suggestion to make it slightly better for those ordering a mystery subscription, I would also like to be sent two different scents a month rather than two sets of the same scent! I order for them to come at once just to stock up but I would love to get two scents at the same time as that’s part of the appeal of ordering a mystery set for me.
I was really happy to see that you are starting to reward subscribers too because I do often feel you miss out on things. Sometimes if there’s a limited scent, it would be nice to be sent that in the mystery subscription as I always miss out on that.
Lindsay
You can start shipping internationally again and actually provide product to your international customers that invested in your brand.
Tracy Dodd
Please, please can you sort your deliveries to France, you have stopped delivering here and I have run out. 😪
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