Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1158 Kommentare
Andy sneddon
I think an app would be great as I would like to go on more and see products
Alison McDougal-Hinks
Dryer sheets, conditioner balls to enhance the smell, smell needs to be stronger, on some of the scents I can’t really smell it. Definitely an app.
Tanya Neilson
Take the blurb off the short side of the bottle – the one opposite the spout. Replace with Tallow & Ash plus the product name and type – like you would on the spine of a book. This would make it easier to see which product is which when they’re lined up on a shelf or in a cupboard.
I love that you’ve changed the spout – as a disabled person, it was always really difficult to remove the tab.
Refill pouches that actually refill the bottles.
Refill pouches for sprays.
A better variety of colours – they are too similar, and too “beige”. I guess you’re trying to be stylish, but I just have a shelf of boring shades of brown…!
When are the scent boosters for the dryer coming out?
If doing Xmas scents, can you get them out well before Xmas, so I have time to use them?!
Love, love, love your products – I buy way too many….
Sue
It would be really helpful if there was a slight difference of design/colour between the shampoo and conditioner bottles as i keep putting the wrong product into the washing machine drawer. I’ve done it multiple times. As the bottles are identical it’s an easy mistake to make, especially when you’re in a hurry and multitasking as we do !
Duncan
Scents to be a little stronger, offer more free samples especially on a subscription. Scoop should be included in the stain remover, option to change scent on subscription, scent boosters, maybe some laundry pods rather than liquid and most importantly PLEASE LOWER THE SHIPPING COSTS!
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