Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1156 Kommentare
Jess
Liquid to be a bit thicker like normal washing liquid quite watery so using much more in larger wash loads … otherwise loving it
Michelle
I really love the product but of late have found the subscription process very unhelpful and it now does not work for me anymore or my pocket. So much so that I am actually considering whether I continue with T&A. Ideally I need two shampoos and 1 conditioner per order as I am in a hard water area. Currently this option is not available to me. I feel that there needs to be much more flexibility for the customer around what you can order per order so that I can buy what I need and not what you wish to send me. It would be really helpful to be able to go into my account and add extra products to the monthly subscription on a one off basis per order. This would help with the postage cost too as there would be no need for separate orders. The idea of an App to manage this sounds like an excellent idea. Also when you reward us, can you send what I use instead of a different fragrance. You have an excellent product that people really love and its impressive that you reach out to us for our opinions. It will be interesting to see what ideas you take on board and how quickly you can implement them.
Helen
Would love packaging that can be recycled, and ability to add individual samples (available in all scents!) to orders and subscriptions
Some more unisex scents would be good too
Seema
Fabric sprays in the golden oud and sandal please! Xx
Paulos
The stain reversal powder box needs to change – the current packaging means that the powder spills all over the floor whenever you lift the top lid off the box, especially after being transported for delivery.
Hinterlasse einen Kommentar
Diese Website ist durch hCaptcha geschützt und es gelten die allgemeinen Geschäftsbedingungen und Datenschutzbestimmungen von hCaptcha.