Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1156 commentaires
Jessica
Please do just shampoo bulk packages – not everyone uses conditioners! Also was really disappointed in the cocoa scent – I couldn’t smell it on my clothes at all, won’t be buying that one again
Tilley
Why do you not allow product ratings and reviews on the website as is usual in most online businesses? I realise that there are social media comments but these are not the same as allowing customers to read reviews at the point of sale.
I bought the pistachio shampoo / conditioner and found that it did smell good but it did not do a great job of cleaning sweaty gym clothes or teenage boy shirts. I would have appreciated reading reviews before buying – it helps with reasonable expectations rather than feeling disappointed. I am not interested in having to use stain removers or sprays for typical loads in my household that are cleaned very well by Method or Ecover but would quite happily buy a great smelling product from you for my own bedding etc.
A really good smelling “ shampoo” for sports / smelly clothes that actually cleans well would be appreciated.
Kath
A fragrance like a sleep easy for bedding with lavender , chamomile maybe sandal wood. To aid for a wind down and restful sleep. This could be a fabric cleaning spray perfume.
Lesley Johnson
An app would actually be really practical. New scents always fab. The cost of the spray bottles are really quite expensive for the bottle size and I only purchase when they’re on offer now.
A gel stain remover like the Vanish one would be fab and easier/less messy to use on stains to let sit.
Maybe some ecologically friendly ‘dryer type sheets’ with the scents to boost the scents when using the tumble dryer. 🤔 Love your products! Thank you!!
DR M WHITTOCK
I recently began an order to you then noticed that you seem to be charging a different rate of postage to Northern Ireland than the rest of the UK. I was wondering why this is the case when it is a fact that Northern Ireland is part of the UK? We use Royal Mail in exactly the same way, with the exactly the same postal rates. The postage rate you quoted was more than half the cost of the order. In view of this I’m really sorry to say I won’t be able to order from you in future.
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