Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1159 commentaires
Liana
Would love some concentrated laundry sanitiser in matching fragrances please – to enhance (or fragrance free to match all your fragrances), to put in the conditioner drawer. Concentrated because the one I have to use says that we need to use two capfuls which means I don’t have much space for your conditioner and will also use less plastic. I normally have to buy the sensitive/fragrance free version (of the leading brand with a green top), so that it doesn’t mask your lovely fragrances!
Secondly, some fragranced cleaning products would be fantastic (eg non-toxic cleaning sprays with anti-bac properties; washing-up liquid; aroma reeds; car air fresheners…)
I agree that the free postage threshold could be lower – maybe £25/£30 and free for your subscribers (I think more people would sign up if postage wasn’t an issue).
I loved the idea in the comments of a pick-n-mix double shampoo/conditioner pack as I always run out of certain things quicker and would like to mix and match.
I also think we could do with some more new floral fragances :)
Louisa Ng
My order has been 7 working days since the payment was made, and I still have not received the goods. I urgently need to improve the delivery issue. Please have customer service follow up as soon as possible.
Bronwen Owen
Stain remover for dark washes and one for white was I the pipeline wasn’t it? What happen to them?
Cath moores
A few suggestions
1. Add a window in the bottles so you can see how much you have left
2. Wash pods as well as the liquid
3. Scent boosters in the scents you have as I find some are not as strong as others
4. Summer Fling in the spray
5. Rain and Moss in the shampoo and conditioner
6. Spray stain remover….I hope this is coming soon :0)
7. Scent sheets we could use in drawers to keep the fragrance for longer
8. Anti bacteria liquid to add to the wash
9. Washing machine cleaner in your scents
🧡🧡🧡🧡
Bronwen Owen
Send out new lids, for people who have original bottles and use the refills. The new lids are much nicer to use. It’s not just pulling out the travel cap!
They do fit. I’ve been doing it whenever I finish any of my little miracle bulk order!
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