Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1159 commentaires
Lisa E
Hi,
I’d like to see a smaller trial size ‘set’ of several different fragrances say, four , that I can try as I don’t always want the same fragrance every wash. The full sizes are great but take a while to get through.
Also, how about sending out some new fragrance samples occasionally for your investors to try?
A nicely fragranced laundry disinfectant that you could add to underwear or a towel wash?
I’d also like to see a fresh linen kind of fragrance.
Keep up the good work guys, it’s why I invested!
Lisa E
Sian Gallagher
I am planning on keeping all of my empty bottles, so I can then just buy refills in future. But some of my empty bottles have the old style lids, and I don’t want to have to repurchase a set of bottles just to get the new lids. So I think it would be great if there was an option to buy/request to be sent some new lids to put in the older bottles!
Hafsah
Hi. Love your products. Normal detergent makes me irritated whereas tallow and ash doesn’t and it also smells amazing. Been ordering for the past year.
-However today I received a delivery with the new caps and it had leaked. The old caps were hard to open but these ones need something to secure it. Maybe a peel off foil or seal.
-Also I couldn’t see bahama vibes on the website. I loved that one. Would love it if it came back.
-Also I noticed the rewards section doesn’t have the choices of rewards anymore. I like the old rewards better where you could choose smaller items if u had less points.
Emmi.B
Firstly thank you for the opportunity to be able to share our opinions with you it’s not a common practice for brands to do, so it’s a big win and one of many reasons to keep coming back. ☺️
A longer lasting scent, some travel sizes the samples are good but can burst when travelling, some drops or something that you can add to the iron and tumble dryer to enhance scent and soften the water, maybe a way you could do a mix and match choose yourself bundle including the sprays? free shipping after maybe £30 because there is no option for free standard shipping you have to get express every time and it takes longer than 48 hours sometimes, so a cheaper shipping option would also be nice especially if you’re buying only one item, lastly something should be done about points and stacking especially if you’ve saved them up to then have to make individual purchases and payments for shipping with every individual order isn’t great 😊 👍🏽
Holly Roberts
Please make your packaging recyclable. It’s the only thing that would make me go to another company at the moment.
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