Salut tout le monde ! Ici Ciara... Notre responsable du service client, Maisie, a préparé cette présentation pour son équipe, et j'étais si fière d'elle que je devais la partager avec vous !
Je trouve que c'est une excellente illustration de l'importance que nous accordons à vous (la personne qui lit cet e-mail) et de notre gratitude pour votre fidélité. C'est exactement la présentation qu'elle a faite, même si nous avons caché quelques diapositives top secrètes 🤭
Consultez-le et faites-nous savoir s’il y a quelque chose sur lequel vous aimeriez que l’équipe se concentre !
Maisie organise ces présentations tous les mois pour faire le point sur l'équipe. L'équipe s'agrandit, alors c'est toujours un plaisir de revenir sur tout ce qui s'est passé et de trouver des pistes d'amélioration ! ☺️
3 commentaires
Sharon McKendry
Unfortunately I’ve found customer service to be poor and frustrating and has wasted a lot of my time. I won’t go into detail here but are the negatives covered as learning experiences ant these meetings and to look at how the company can provide improved customer service and avoid negative impact on customers (potentially former customers). To be given miss information and then to be told someone is following a process when my issue may not be aligned with that process is not giving good customer care. I’ve seen people say they’ve had great customer service but I can’t say the same at all I’m afraid.
Rolando
Wow! Amazing, New! Keep up the amazing work Tallow + Ash.
Emminae Barnes
Hey team,
I personally appreciate the very quick response times at all hours and the helpful disposition of the team, I also enjoy and appreciate being able to communicate my thoughts on here it makes me feel like I and my voice are valued, and it feels like I’m involved a little like one of the team myself. I’m able to communicate personally it’s a unique and meaningful experience well done!
I do also enjoy that your goals are customer focused & are just as important as company growth goals.
I’d like to say thank you, and keep up the hard work I’m sure it’s no easy feat.
You also deserve to be celebrated as much as the community without the platforms and opportunity it wouldn’t be possible.
From my very short time of being a customer you’ve been great! and I strangely have a sense of being proud you and the community built, thanks for sharing with us. 🫶🏽🙌🏽👏🏽🥇🎉
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