Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1156 comments
Michelle Saxton
I have a subscription that’s delivered every 2 weeks. What would be really great would be to have the option to add another ‘one off’ item to the subscription box prior to it being dispatched. This would help with keeping the delivery costs down.
Angel Cheung
I received my first order on Saturday – I ordered 6 bottles in total, but unfortunately, one of the conditioners arrived already opened. I reached out to your customer service immediately, but I haven’t heard back yet. This has been a disappointing experience, especially as it was my first order with you. I hope this can be resolved soon.
Alison McKendrick
I’d really love a fresh, marine/seaspray/freshly washed laundry scent. I quite like Duvet Day and Odyssey, but they’re just a little bit sweet. I’ve just ordered the fabric spray in Rain and Salted Moss as I haven’t tried it before, so am hoping that it might be what I’m looking for, but notice that it’s not available as laundry shampoo/conditioner. Is there a reason for this? Thank you!
Kerry
Bahama vibes was my favourite 😢 So a new coconut sent would be good!
Jane Makepeace
We really love a refil of your fabric perfume. Your products are amazing by the way .
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