Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1157 comments
Mercedes Mowatt
I have a few points:
- Received two conditioners and they had leaked in the box. The lids are still not great and I find it hard to pour accurately without making a mess.
- the scents I find aren’t strong enough and by the time I’ve worn my washed clothes, I can’t really smell them.
- fabric spray bottles are spraying out in large droplets rather than a mist which is super annoying. Now for these the scent does last bit I’m having to hang things out to dry for ages before putting them away!
Jessica
Please do just shampoo bulk packages – not everyone uses conditioners! Also was really disappointed in the cocoa scent – I couldn’t smell it on my clothes at all, won’t be buying that one again
Tilley
Why do you not allow product ratings and reviews on the website as is usual in most online businesses? I realise that there are social media comments but these are not the same as allowing customers to read reviews at the point of sale.
I bought the pistachio shampoo / conditioner and found that it did smell good but it did not do a great job of cleaning sweaty gym clothes or teenage boy shirts. I would have appreciated reading reviews before buying – it helps with reasonable expectations rather than feeling disappointed. I am not interested in having to use stain removers or sprays for typical loads in my household that are cleaned very well by Method or Ecover but would quite happily buy a great smelling product from you for my own bedding etc.
A really good smelling “ shampoo” for sports / smelly clothes that actually cleans well would be appreciated.
Kath
A fragrance like a sleep easy for bedding with lavender , chamomile maybe sandal wood. To aid for a wind down and restful sleep. This could be a fabric cleaning spray perfume.
Lesley Johnson
An app would actually be really practical. New scents always fab. The cost of the spray bottles are really quite expensive for the bottle size and I only purchase when they’re on offer now.
A gel stain remover like the Vanish one would be fab and easier/less messy to use on stains to let sit.
Maybe some ecologically friendly ‘dryer type sheets’ with the scents to boost the scents when using the tumble dryer. 🤔 Love your products! Thank you!!
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