Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1165 comments
Sarah
An app would be great, please, as I am not trusting of emails I receive anymore.
Maxine
I’ve written with this suggestion before (as a huge fan btw). Winter woollens need special care and I do use T&A conditioners on them. But. Moths sometimes Destry them. Autumn sees woollens emerge from the bottom of drawers musty, tired and if you’re unlucky – with tiny holes. I’d love to be able to store woollens knowing I’d treated them with beautifully fragranced conditioning agents that also help dissuade the dreaded moths. Of course we don’t want the awful moth ball smell – but if anyone can solve this it’s the T&A team.
Katie Jones
Only part of my order was delivered and I’ve emailed several times and not had a reply. I feel like you’ve literally scammed me. I would not recommend this company to anyone.
Jemma
Courier service is not great.
Have been waiting for a week for an update of when I might expect my parcel.
Have to say I order a lot and I have to make sure not to have any expectation of when it might arrive. Could consider other courier provider???
Lyndsay-Anne Forbes
What would be lovely is a cashmere smelling laundry wash and conditioner 🤍
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