Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1158 comments
Lynne Edwards
Your products are everything I hoped they would be so I had no hesitation in placing a regular delivery to ensure I did not run out however when it came round to delivery none of my pre-orders were complete. If you want customers to pre-order then at least make sure a good percentage of those orders can be fulfilled
Sonia Harwood
Forgot to say, a way to recycle the plastic bottles. They are beautiful and sturdy so when I end up with extras it feels such a waste to just put in my recycling bin.
Teri
Have sample sizes of all products to try, including the new releases.
Kerry Taylor
Id really love something that could continue the scent into and beyond the tumble dryer. My clothes smell wonderful when they come out of the machine, but as soon as they go in the tumble dryer with my unscented wooly balls, the scent is gone. Yes I can spray them with your laundry perfume, but doesn’t that defeat the object of them smelling lovely when they come out of the machine. I may as well just use an unscented detergent and just spray when they’re dry.
Sonia Harwood
I would love some products based on the smell of Silver Mountain Water.
I absolutely love all your products and so do all my teenage kids 😁👍
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