Which festive scent are you? 🎄🤭

What I would like from you is for my orders to arrive safely and to be treated with the respect I deserve from your customer service.

With my 4th complaint for issues with goods (it’s actually the 5th but I could not be bothered to complain 3 times in a row for broken clothes perfume that leaked everywhere) here’s the reply you sent me.

Really? You think my order is not here and I have not searched after spending hundreds of pounds with you??? You are going to escalate with Evri rather than sending the goods I paid for and then fixing your internal issues? Why should I be penalised for issues in your supply chain?

Please, get better! Your products are amazing. Your marketing great. Your customer service prompt but lacking. Your delivery TERRIBLE.

Hi Frannie,

Thanks for reaching out.

We’re really sorry to hear this, and we completely understand how frustrating it is – especially with this being the fourth order you’ve had an issue with. You deserve a smooth experience every time, and we’re truly sorry that hasn’t been the case.

Could you please check the photo proof of delivery to see if the parcel may have been placed somewhere out of sight or hidden? Sometimes couriers leave items in areas that aren’t immediately obvious.

If you still can’t locate it, please let us know right away and we’ll escalate this with Evri for an investigation and arrange the next steps for you as quickly as possible.

Best wishes,
Lean

Chemis-tree smells Insane! You ladies really do know how to treat us all 💚

Spicy, luxurious and warm like a lovely rose mulled wine with orange and cinnamon and a warm brandy cream minced pie snuggled up on a cozy blanket. Obviously just freshly laundered with T&A and smelling divine in the scent of Christmas range. Divine!! 🎄 🥧 🍷🤗🤗

Anything outdoorsy so can’t wait to try chemis-tree. 🎄