Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1111 Kommentare
A watson
I wish reward points lasted longer. I’ve lost almost 600 reward points without being able to use them because I order enough to get free shipping so by the time I’ve built up enough points to use and I order again they’ve been taken away. I can’t afford to use t&a all the time. I’m not wasting it on hubbys work clothes or anything that’s getting dried in the dryer as you can barely smell it once it’s been in, it’s a luxury, but I still want to support a smaller business. It would be nice if my points could be saved till I had enough to use.
Getting Frustrated
After reviewing many of the comments here, it is clear there are big issues with orders being lost or issues with delivery. I believed that because I am in the US, this may have been the reason for some of the issues. But apparently not! Looks like there are many issues that need to be resolved. Are you selling items that aren’t actually available? Why so many issues? Sounds like everyone reaches out to your customer service team and has the same experience. SERIOUSLY starting to believe there are no humans working here and all email replies are via AI.
Terri Cunningham
I just received my first order (My Experience). Leakage from one bottle because it and one other bottle did not have the plastic pull back tab, to stop leaking. I would suggest taping lid, to prevent it from turning…during shipment. So better packaging would be good. This includes more box stuffing; which would prevent product from moving during shipping. I also received only half of my order. It would had been nice to note on box, 1 of 2 shipments…if a second box is coming! In my case, I don’t know if they forgot to include my 3 left out items in box because there was plenty of room OR there is a second box coming. I did send Customer Service an email, concerning this matter. It is almost 24 hours.
I do like this product and hope that improvements & my issues are noted and corrected.
Best Regards
M Vincent
Immediate samples of the new scents, I can afford to risk buy the full bottles and really not liking the scent x
Alysha Gellett
Recommendation for a new product: travel sized fabric cleansing perfume!! Me and Mr G travel around the world a LOT and some mini perfumes would be A M A Z I N G!
A couple of pop-up event during summer 2026 would be a dream come true!!
Merchandise to purchase on the website would be absolutely incredible. A T+A towel would be a DREAM!!!😍
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