Treat someone on us! 🎁🥰

I’d love to treat my mum! She truly is the backbone of our family and deserves the absolute world. She’s the kind of person who keeps everything and everyone stitched together, even on the days when it isn’t easy. No matter what anyone needs, she’ll drop everything without a second thought and show up with a smile, a solution, or simply the comfort only she can give. Her being able to spoil herself for once instead of her always caring for everyone else would mean so much. 💜

My Mum. We lost Dad last year and after 49 years of marriage, it was so tough on her. Last Christmas was a complete blur. Im hoping thos one will be a little more gentle.x 💚♥️🤍

What I would like from you is for my orders to arrive safely and to be treated with the respect I deserve from your customer service.

With my 4th complaint for issues with goods (it’s actually the 5th but I could not be bothered to complain 3 times in a row for broken clothes perfume that leaked everywhere) here’s the reply you sent me.

Really? You think my order is not here and I havd not searched after spending hundreds of pounds with you??? You are going to escalate with Evri rather than sending the goods I paid for and then fixing your internal issues? Why should I be penalised for issues in your supply chain?

Please, get better! Your products are amazing. Your marketing great. Your customer service prompt but lacking. Your delivery TERRIBLE.

Hi Frannie,

Thanks for reaching out.

We’re really sorry to hear this, and we completely understand how frustrating it is – especially with this being the fourth order you’ve had an issue with. You deserve a smooth experience every time, and we’re truly sorry that hasn’t been the case.

Could you please check the photo proof of delivery to see if the parcel may have been placed somewhere out of sight or hidden? Sometimes couriers leave items in areas that aren’t immediately obvious.

If you still can’t locate it, please let us know right away and we’ll escalate this with Evri for an investigation and arrange the next steps for you as quickly as possible.

Best wishes,
Lean

I would love you to gift this to my friend Sarah she would love to try your products to put a smile on her face as she has just sadly lost her dog Stan 🐕

To my mum! Who has been available in person and on the phone every day since our baby was born 3 months ago. Soothing my tears and holding my hand as I navigate this FTM journey! I am forever grateful 💛