Hey guys! Ciara here... Our customer service manager Maisie put this presentation together for her team catch up, and I was so proud of her that I had to share it with you!
I think it's an amazing representation of how much we care about you (the person reading this email) and how grateful we are for your custom. It's the exact presentation she made - though we've hidden a few top-secret slides 🤭
Check it out and let us know if there's anything you'd like the team to focus on!
Maisie puts these presentations together every month for the team's catch up. The team is growing so it's always so cool to look back at everything that's happened and find ways to keep improving! ☺️
3 commenti
Sharon McKendry
Unfortunately I’ve found customer service to be poor and frustrating and has wasted a lot of my time. I won’t go into detail here but are the negatives covered as learning experiences ant these meetings and to look at how the company can provide improved customer service and avoid negative impact on customers (potentially former customers). To be given miss information and then to be told someone is following a process when my issue may not be aligned with that process is not giving good customer care. I’ve seen people say they’ve had great customer service but I can’t say the same at all I’m afraid.
Rolando
Wow! Amazing, New! Keep up the amazing work Tallow + Ash.
Emminae Barnes
Hey team,
I personally appreciate the very quick response times at all hours and the helpful disposition of the team, I also enjoy and appreciate being able to communicate my thoughts on here it makes me feel like I and my voice are valued, and it feels like I’m involved a little like one of the team myself. I’m able to communicate personally it’s a unique and meaningful experience well done!
I do also enjoy that your goals are customer focused & are just as important as company growth goals.
I’d like to say thank you, and keep up the hard work I’m sure it’s no easy feat.
You also deserve to be celebrated as much as the community without the platforms and opportunity it wouldn’t be possible.
From my very short time of being a customer you’ve been great! and I strangely have a sense of being proud you and the community built, thanks for sharing with us. 🫶🏽🙌🏽👏🏽🥇🎉
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