2 January 2024
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2023 was literally the beginning. We are just getting started. There’s been so much learned in just 6 months. In 2024 we take all those learnings you’ve given us, and all our future visions, to begin building a business that changes an entire industry! At the core of this is that we want to deliver above and beyond for the people who use our products!
First on our list is a 6* customer experience. 5* isn’t enough. We want the best customer experience for you, not just in the laundry industry, but in any industry! This covers everything from being constantly stocked, rapid responses, flawless product experience, rewards for shopping with us, and VIP support, all at prices you feel great about!
We are striving to give you more value than you could ever expect. We will continue to develop ways to get you even more involved in the business, whether it be launching the biggest sampling phase in history, or allowing you to invest in the business and becoming an owner alongside me and my co-founders!
We plan to develop new products, enhance our current products, open up retail stores, and give you more ways to enjoy and experience Tallow + Ash. This sounds like a lot, and it is. But, with the passion, energy and experience we have in our team, combined with your support and constant feedback, there’s no doubt in our minds that we won’t achieve it all together. Take a look at the list above, and by the end of 2024 we’ll be ticking them off.
If there’s anything you think we should add to the list, comment below and we’ll get to work!
Comments (18)
Could do better with the postage fee for the samples for those wanting to try for the first time. £1.99 for a £10.
I should like to see information about how cruelty-free your products are: no animai-derived ingredients nor animal testing, no harm to aquatic life. Also, packaging made from recycled materials and further recyclable as well as refillable. I beleive these things are much more important than the scent of the product.
Not specifically related to your 2024 goals – which are fabulous, by the way – but more of a question on whether you’re hiring or expanding your team? I’m a copywriter specialising in the luxury sectors (travel, retail and fashion) and I love your company ethos and branding. Bit of a long shot, bit if you don’t ask, you don’t get!
Kindest regards,
Ella
P.S. I placed my first order this weekend and I’m SO excited. Eek!
Bring chemis-tree out as a main stay! (Please!) samples weren’t enough the scent is the one! X
I recycling program, of people send back a certain amount of bottles to be reused or recycled by yourself they can earn a bottle or points! Encouraging customers to carry on with your intentions with the company in terms of eco aware and sustainability.
I would love to see baby products on the market. We all love to have a snuggle with a baby 👶 so why not take advantage of it & inspire mothers to be, mothers & of course the dinosaurs the grandparents who can be introduced to all of the gorgeous scents. Grannies love 🥰 a wee change
I think you should send a box of all products to Cole and Abbie. They have over 1 million followers on social media.
They do mystery box reveals, their family content and give reviews of products. Abbie loves cleaning and is a scentsy fan. She loves scents on her clothes so I think your products could be ideal and they could raise your following.
All the best wishes for 2024
Hi, I have recieved my first ever order, the Christmas bundle, with Oud as the main scent, which I immediately loved the smell of.
However, both bottles say conditioner, although one is clear and one is opaque. I made a guess which was which but not sure I got it right as the clothes felt almost sticky I have dropped you an email but as yet not had a reply. I’m sure it’s been a busy start back to the year but would love to be able to get on with using my products. Look forward to hearing back from you soon 😀
I stumbled across you on Facebook a few months ago. I have to say I’m really impressed with your product. Not only does it clean but the sent is long lasting, Oud is a favourite of our family. I have only one slight criticism, your ring pull is almost impossible for me to remove and I just end up taking the whole plastic stopper out.
Good luck with you endeavours in 2024. I can’t wait to see where the year takes you.
I’d like to see a packaging exchange, such as reusable pouches to put in the rigid bottles and return via a prepaid envelope for you to use again.
As far as the products go, I love your formulas! I have sensitive skin, and your products clean well, smell amazing, and don’t irritate me at all.
Bring on 2024, the best is yet to come!!
Love your products so much and hope you fulfil all the above aspirations.
I think I would like bigger sizes of the shampoo/conditioner. And also would prefer the current bottles to be recycled materials if not already. Clean green product should belong in clean green materials.
Can’t wait to see what’s next for you x
After ordering a sample of your OUD Shampoo and Conditioner I liked the smell straight away, but the real test for me was how it affected my skin, I suffer from psoriasis all over, as any one will know washing powders and conditioner can be a big trigger. Also finding something that doesn’t have Lavender is a must because I’m allergic to it!!
You’ve actually made a wonderful washing shampoo and conditioner that smells great, the smell lasts on whatever you’ve washed. I’m thoroughly impressed with it as you can tell by the order I placed before Christmas. Your custom service is well above what I’ve experienced.
Absolutely love your products and have recommended to family friends and clients.
I still however am waiting for the date night to be in stock on the Christmas bundle x
Other than that just keep doing what you’re doing. We’ll done I wish you every success for the future x
Cant wait to see what you guys do next love all the scents I’ve tried so far would be awesome if the scents lasted longer on the clothes as they smell so good ❤️😄👍
I know this sounds really stupid but this made me feel really emotional! I’m sure you’ll surpass all your 2024 Goals & more! All the best 💜
Wishing you well as you go forward with your business Your laundry products are incredible for cleaning clothes kind to the environment The perfumes can invoke wonderful memories Thank you Happy New Year
Hi ….. I think a 5 star service is just fine. There’s really no such thing as a 6 star service, so just do 5 star amazingly, and you’ve nailed it.
I see a non bio in there which would be fabulous. However I really do think prices need to come down. I DO understand that bespoke, handmade and high quality goods cost more but pricing does need to be in line with supermarket products.
I also think your fragrances are fabulous but for me, they all but disappear when things get tumble dried, so perhaps a solution to that could be included in your goals. Thanks for listening.
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