Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1158 comments
Diana Arday
1. Delivery – Evri are the worst. 90% of my orders will either get lost, delivered to the wrong place, get lost or get lost. There has to be another service you can use please!
2. Bottle tops – I know you’ve just changed them so you don’t need to pull the ring etc. but I’ve seen a bottle top on some supermarket brands where the internal cup you pour the liquid into sits INSIDE the main bottle so that when you screw or back on, any excess liquid will drip right back into the bottle and not around the whole lid as your current bottles do. Totally worth looking into. My latest delivery of Santal arrived with a leakage. I didn’t report it as it was minimal but the new bottle tops aren’t doing what they need to!
3. Mini car air fresheners: love using my fabric sprays in the car but the bottle is too big to stay in the car.
4. Fruity Futti – allow us to vote on which fruit scent we’d like to see next – strawberry, grape, watermelon, lime
Love the fact you’re even asking us for suggestions xx
Emma Francis
A scent booster and tumble dryer sheets would be great to have!
Alex
You need some kind of scent booster. I love the fragrances but they just don’t hold. I could use more product but when it’s so expensive I just don’t want to!
Jane Cooper
I love your scents, except duvet day which to me smells like cheap lavender air freshener, but I’ve noticed if I dry outside the scent disappears. So I’ve been using something else in the summer.
I would love a"green"scent, like grass or woodlands.
Tanya
I would love to see tumble dryer sheets and in wash scent boosters.
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