Hey guys, Ciara here! I’m one of the founders of T+A 🥰
Over the past few months, we’ve been busy bringing you new products like Santal, Golden Oud and Little Miracle, re-modelling the lid to make it easier for you to open, upgrading our shipping times, adding more customer service staff, and tightening up our operations, all for one goal: Being able to give you, the people who use our products, the best service and experience possible.
We are working our hardest behind the scenes, but we'd love your opinion, and an entry into the suggestions box.
What could we do more?
It could be a new fragrance we don't have, an app to make managing subscriptions easier, tweak to current products, or any other way we can improve like our customer service, website, policies, or packaging - to make your T+A experience easier, more enjoyable, or more special.
Every idea, big or small, helps us shape T+A as we grow. Absolutely loads of your past suggestions have already become changes you can see and feel, and we want to keep building an amazing brand together!
Thank you for sharing your feedback and for being such an important part of this journey with us. 💜
We've got the most exciting few months ahead!
Best wishes,
Ciara
Co-founder
1158 comments
Jo Wrigley
I always end up with conditioner left as the amount you use in each wash is considerably less than the shampoo.
Also agree about the lack of scoop in the high maintenance powder. One should be included with your first order at least.
AND BRING BACK CELESTIAL!
June Harding
I love your products but would like to see the following added to your range
Scented ironing water Antibac powder to add when washing underwear, bedding and gym clothes on a low temperature Wardrobe hangers/drawer scents.I love your fabric spray but think the bottle could be improved as the liquid does not come out in a mist which would make it much more user friendly
Keep up the good work
Nikki
Love the idea of room sprays. Maybe wax melts or hanging air fresheners for wardrobes would be nice. I use the fabric spray on everything, curtains, carpets, sofa… essentially anything that’s fabric! It leaves everything smelling incredible.
One thing I think could be improved is the spray tops on the fabric fragrance bottles. One or two I’ve had spray where there’s a nice ‘mist’ so more even, and better (I think) on clothing. However, most of them spray like a water pistol with a really focused ‘jet spray’ which isn’t great as it leaves one patch on fabric saturated and the rest untouched.
Love this suggestions box idea, btw. I’ve been thinking about emailing re the sprays.
Finally, I love your products. I’ve introduced 4 friends who are equally obsessed. Genuinely have a regular convo with one of them about which scent we’re using this week 🥰
Bexx
Hiya! I’m new to tallow & ash and I’ve yet to order…. Purely because I love the idea of the samples but I wish you did a sample range or ALL your different scents.
If anyone else is super indecisive like me but also doesn’t want to spend a fortune initially buying the odd ones that sound amazing but aren’t in the sample bundle, this would be a great initial purchase for customers to find their most loved scents right off the bat!
I’m keeping my fingers crossed!!
Ruth Noblett
I bought a spray and absolutely HATE it. It leaves a greasy slippery film on fabrics. I can’t stand the smell and wherever the mist landed has had to be washed. It’s horrible. Glad I didn’t buy anything else as the sample smells like weak cordial too, hardly a complex fragrance!
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