Subscription Rewards!

like many others on here I’m totally confused and have just wasted half an hour of my life that i won’t get back, trying to work out how i redeem my points?.. I’ve tried before and got nowhere ..tried again today same thing..i’ve had a subscription for months now and collected a lot of points..it seems i can’t redeem them in my subscription so i have to buy extra…but i tried that and got a message saying i couldn’t redeem that code..like others on here.. but nowhere does it tell me where i CAN redeem them ..
please answer this in the next two weeks or I, for one, will just cancel my subscription.. thanks

Hi
I thought I was reasonably tech savvy, however am unable to redeem my ‘rewards’ points’ it always says that it does not recognise the code copied straight from the rewards page. If I unsubscribe will I lose my reward points

I’m not at all happy with the products and would like to cancel my subscriptions. I’ve had no confirmation that my email to cancel has been received and am still waiting on a reply. Please can someone get in touch.

I don’t feel there are enough perks for subscribers. When I subscribed (about 6 months ago) I was promised a free fabric spray/ stain remover on later subscriptions, but so far I haven’t received anything. Subscribers don’t get free or even reduced postage and packing, and I’ve never received any loyalty from Tallow and Ash such as early access to new products, even though I show Tallow and Ash loyalty every month by subscribing. I’m seriously thinking of cancelling my subscription. I’m no better off at all for doing it, so I don’t really see the point.

I’ve been a subscriber for a while now, near the beginning I had a free product, but nothing since despite it being advertised when I started? I know I earn points, but I’m not getting the extra that was advertised for being a subscriber, so starting to wonder why I have bothered with the subscription

How do I use my free refills using my points on my subscription? Or can I only use them if I buy extra? Because that doesn’t seem right. It should be easier to claim points against subscriptions for loyal customers

Hi

Can I add Santal to my subscription? Happy to pay the additional cost – thanks

I have a subscription and it’ll be my 4th order at the end of the month. I’ve not received any extra offers. And free postage would be what I’d like the most.

I would like to subscribe but why do you not offer free postage and packaging like other companies? Also your refills should be cheaper, there is not an option just to buy refills at reduced prices. If you are trying to be sustainable then refills should be cheaper and better able purchase on their own. I have purchased the bottles, so I don’t require any more bottles just the refills. If P&P was free for subscribers then of course you would have more subscribers as customers would feel they were being rewarded. Other companies offer free P&P for subscribing!

WOW the summer fling smell beautiful

How do I apply the points code to my order? I want to redeem the points but then don’t know how to add to my order?

Your blog re rewards stated they would start after 3rd subscription, this was in Dec – I’m on my 4th or 5th and no sign, just wondering if they are going to start…thanks x

I seem to be like others – past the 3rd subscription order but no freebies received. When will this be starting?

I think 50% off one additional product every 3rd order would be great. Then we have the chance to try something new at a discount. X

Just wondering when the subscription freebies will be starting? As when you posted this in September I was on my 5th or 6th month of subscription, I’ve since had 4 more and still no freebies?!!!

I’ve been subscribing since January. I have had 12 orders and never received anything extra 😒 not a sample or anything 😒 I often thought i would get a free sample of the new scents you have released in that time, but sadly not. I am a huge fan of your products, and i will remain a liyal subscriber for now as i appreciate you don’t actually have to reward loyal customers it is just nice to feel appreciated when you have been a loyal customer and you often mention FREE samples etc i comment and contribute to blogs and questions, often you have stated people commenting will get free things for their help but I have never had anything for my loyalty and it does make me feel a bit URGH, when I expect a reward in my parcle but never get one. Am I doing something wrong as to why I don’t receive the samples??

Hi I’m a mystery subscriber and I’ve never had any freebies as yet so giving them on specific orders ie 3rd 5th etc is a good idea. Also when I run out of a fragrance I really like (date night is my favourite so far!) that came in the mystery I’m put off replacing it with a refill as they are the same price as buying a bottle! But I don’t want to buy more bottles as it feels so wasteful and not very environmentally friendly…. Which was the main reason I started using tallow &ash! I like that I’m trying to do my bit!!

I have made a few purchases now and would like to subscribe BUT I do feel the postage should be free like other subscriptions.

Please make it easier to view your points and rewards

The main reasons I don’t use the subscription service is the shipping charge and the fact that I can’t use my investor discount code. So I order enough to get free shipping and then use my discount code as well! The cost per bottle works out a out the same but I don’t have to order quite as many as the bulk buy. If you want investors to subscribe you need to allow their discounts to be used. Doesn’t seem much point having an investor code most of the time as you can’t use it on existing discounts.

I don’t like to subscribe to anything as then it becomes one more bill to pay. I like to order whenever I feel like it but hate paying for delivery. If it were free, I’d probably order more often. I do like the rewards programme, though, and am waiting for pistachio to be in stock and available for all so I can order my very first free bottles with the rewards scheme. Little freebies every now and then together with the purchase would be lovely.

I’m on my 5th fragrance with no subscription and my only frustration is getting products that I don’t really enjoy. I think adding sachets, not the big discovery sachets but a much smaller one just so we get a better idea

I’ve just subscribed to and I didn’t get anything free in my first order like your advertising just the wash and rinse nowt else….will this be corrected and sent on in next order??

I love the philosophy and vision of this business. Love the packaging and love that the products are free of all the nasties. However my old brand the scent lasted for weeks. This only smells nice in the bottle. There is no lingering fragrance at all. I have tried 6 fragrances now and all are the same. Really disappointing. I was going to use another toxic free brand but their products are fragrance free, so it was the emphasis and description of the fragrance that made choose T&A

Hi there!
I’m a mystery box subscriber, I’d love free postage and any other freebies you care to include. That’s why I signed up, but alas no extras in the first box I’ve got my 2nd box due any day, so I’m really hoping this one has some surprise extra. Free scrunchies or wash bags or trial products all gratefully accepted! Love the idea of a bonus bottle on the 10th order or products to test, or perfume samples!

Purchased date night set. Plus the starter pack. Liquid smells nice, but washing hardly smells when wet . Smell goes completely one dry. Really disappointed.

I’ve bought 3 different fragrances, plus I had the sachets to try. Subscribing doesn’t make sense for me as I live on my own and I wouldn’t use enough product to justify it. Reduced posting cost would be nice and also just being able to buy a shampoo/conditioner sachet of new fragrances to try

Personally I don’t like subscriptions as I forget about the date I’ve set them up for lol. I like to bulk buy every couple of months when I have the funds to do so and have spent hundreds. So for me, it would be better if once someone had spent a certain amount then they get a reward like free shipping or a further discount, or maybe a surprise thrown in now and again.

Free or reduced shipping or a reduced one off annual shipping fee for subscribers ( like asos etc do)

Loving the idea of “Subscriber Rewards”🤗I just love subscriptions, as it takes the hassle out of remembering to order and the most important thing…running out of your favourite laundry scent😱😱!!
The thought of ever running out of T+A products fills me with dread…so I have a subscription on every subscribable product, so that I’ll never find myself in that situation😉
I like the thought of “free p+p” for subscription orders and also a discount on “add on products” to an upcoming subscription order.
And if it’s okay, I’d also like to suggest an idea just for investors that have subscriptions…which will allow them to use their “investors code” so they receive their “investors discount” on subscriptions they create – like investors receive on a regular purchase🤔?
Thank you for such an amazing brand and range of products…as a lifetime sufferer of psoriasis, it’s fantastic to be able to use a brand that’s not only kind to my skin and the planet but it has the most sensational fragrances as well💜🫶🏻💜xx

I’ve been a subscriber & signed up on the launch day. I would definitely order more frequently if you offered free shipping.
Also the odd free sample to choose from or laundry bag would be good say for example on your 5th subscription order.

I think a free bottle after 10 is a lovely reward

Hi I can’t subscribe I live on my own, and am a pensioner. I only need for 1 wash per week unless I have had visitors, then more bedding and towels need doing but that’s not often. Have you thought about extending subscriptions for this situation. Regards Maureen

Hi! I think free shipping after the 4/5 repeat purchase would be good as I understand some may only subscribe for the free shipping if it was offered straight away and then probably cancel! But after the 4/5 purchase, its most likely they are loyal costumers who will stay on the subscription plan :)

Hi I paid for some items I’ve had no email other than more sales? No confirmation? The funds have been taken but not sure when it’s arriving ?

I’ve tried the samples and gone to order if I’m honest I love the scents can’t decide which is my favourite. I have thought of subscribing but the delivery cost pushes it over the should I shouldn’t I boundary. Also what if I subscribe then decide I want a different scent a few months down is this doable or do I have to cancel one and start another. I love the idea of freebies now and again for loyalty.

How about making a classic room tag or something can hang/put in drawers to keep clothes smelling longer in the scents.

How do we subscribe?

Hi I’m new I’ve made 3 orders already and refills ! a I think freebies are great and the free bottle after so many ! everyone loves offers & freebies don’t they !! Heard so many positive reviews especially the bio hacker I follow so it’s made my mind up to try your amazing brand so excited for my feel good post ! z who would have thought being excited over doing your laundry was a thing lol !!

Hi Ciara,
I absolutely love your products and your incredibly clever marketing ideas. Doing my washing has never
been more enjoyable. I am using only your products exclusively! However, It doesn’t make sense for me to subscribe as I live on my own so I wouldn’t go through a bottle a month. As a loyal customer, it would still be nice to benefit from your subscribers treats too . I bought a good few bottles and refills on my last order to avoid postage.
Perhaps for regular customers, the postage could be waived?

Keep up the tremendous work,
Suzanne ;-)

Thanks T+A team! It would be nice to get a scrunchie! Also free shipping for subscribers would be amazing.

Free shipping please!

Will this include the mistory boxes?? I monthly sent out .

Hi any freebies are great, so love the products xxx ❤️ keep going guys

Hi! I think Free Shipping for subscribers should be a given? Also, I would love to be able to change my laundry scent every now and again, would that work? Loving the products though! 😘xx

I like the idea of the mystery box and of free delivery. ( plus all the other ideas to be honest 😊)
Michelle

The main thing for me is the free shipping for subscribers and investors. It would be a really nice gesture for those who have shown their commitment to the brand.

Free Shipping is a winner for me!

I’ve cancelled subscription for the mystery box for the reasons, when I took it out it was marketed as having samples and surprises each time. So far I received 1 laundry bag, and each order was just 2 bottle of oud. While I love oud I worked out I’d just be cheeper to place a larger order for different scents so have a variety and get free postage rather than the same stuff and paying £3 postage each time. The discount it’s worth the postage to receive the same thing all the time and none of the “surprises and samples” as advertised.

I have received my order, thank you. The stain remover does not have a measured scoop in it – the instructions say to use 1x scoop (30g)
Please can you provide me with the correct scoop.
Thank you

I like the idea of free shipping!

I think free shipping on subscriptions would be a real incentive.
Also a mix and match option would be good too.

Please make some kind of tumble dryer sheets, especially now that we appear to have a winter early(well we do in Scotland) The fragrance doesn’t last once it’s been in the tumble dryer and the clothes don’t even smell nice and then need to be washed again. Please bring something out for this. Please. I don’t want to have to use any big brands for the winter. I left them for a reason

If I had it my way, this would be the perfect subscription plan:

1st order: free wash bag
3rd order: limited edition scents available
10th order: free bottle of your choice
All the time: free shipping and discounts for add on products!

Fantastic!! Thank you 🤩

They all look good to me. I would be happy with any of them.

They sound great, I only order occasionally as there is only myself & husband. Having said that I went halves with my daughter recently on the Motherload which was excellent value. Keep up the great work. 5*

Great news. As an existing subscriber, additional rewards are a great reward on top if the existing discount. You guys keep smashing it!!!

I’d subscribe if there was free shipping.

I am planning to order more, but I would much prefer to bulk buy, ie, 5 litre bottles.
I find that I use at least a third more conditioner than soap, so none of your offer options would make sense as they are 50/50 split. Also, the price difference between bottles and refills is not really that much.
About 4 years ago, I approached the CEO of an extremely prestigious perfume company ( a friend of a friend) with the idea to make very high-end laundry products and he shrugged off the idea ( foolish) – I doubt he has personally done any laundry for many years!
Your business is booming and you really deserve your success.
I hope you will be able to accommodate customer’s requirements to retain their business, especially if it means less waste and better value.
I would absolutely love a citrusy, eau-de-cologne type of scent. Please make one!

I would love to subscribe I did before but had to cancel because I am paid at different times and sometimes no funds when subscription comes out so now I have to buy when I get paid. Would love to be a part of the freebies too

I love the sound of the mystery scent on the 3rd order, 50% off a refill on your 6th order, free bottle on your 10th order ☺️

I’ve been unable to place an order the last few days. The site won’t let me switch to “United States” and/or complete my order.

Please help!
Carrie

Hi, I would be more inclined to subscribe if you offered free shipping ☺️

Hi ..I received my first subscription order a few weeks ago. Can I please get the items you now offer with your first subscription? Tempted to cancel and set up subscription in a few months if not..thanks.

Limited edition mystery scents!
Free shipping!
Discounts on add on products!
$5 store credit on 3rd order!
Free bottle on 10th order!
LOVE LOVE LOVE ❤️

Defo do something with delivery costs. as that really. Hikes the price up.
Samples would be nice I have bought LOADS and not had a single free sample!

I’ve been ordering from you for a while but have no idea how/where to set up a subscription. Can only find ‘manage subscribe’ on your site and when I click on it it tells me I have no subscription. Help!

I really like the idea of free shipping and the little add ons like the scrunchie etc. Would love to receive mystery scents too. But how would this work for those of us who are already subscribers? I get refills every fortnight and have done for several months.

That’s such good news. Having subscribed for some considerable time now. It would be so lovely to get the odd free sample or occasional freebies

Free shipping would be brilliant! It just bumps the price up a little too much at the moment.

I don’t want merch or samples I’d rather have a greater discount for being a long term subscriber or a half price duo maybe

I’m not sure if I am a subscriber, but I would like to be, I like all of the offers on the card, they sound amazing. I have tried most of the scents and only have one left to try, which I have ordered and I’m waiting for it to be delivered
Kind regards
Gaynor

We are still waiting for our share holder gifts/products !!! Lots of promises but no sign of anything. I’m not alone. So disappointing to be honest, I expected more from this ‘promising’ young company.

Absolutely love this, thank you!

Hiya I would like to order a bulk box after having tried the samples you sent out. I’m looking for a discount of 15% but don’t know how to add at check out or a subscription discount ? Thanks
Andrea Thornton

It would be great if investors could be sent their rewards first?! Still waiting to hear about investor merchandise!

Wooop wooop! Love this news as a subscriber ❤️

Love the idea of rewarding subscribers for their loyalty particularly the discounts/free bottle. Have you ever considered selling two bottles/refills of laundry shampoo? I tend to use more shampoo than fabric consider.

Free shipping

The free shipping is a gamechanger. Il resubscribe in a heartbeat if that goes live. Keep up the good work

Obviously the products speak for themselves which mean they sell themselves, but as a subscriber there’s no better way to commit to the brand and therefore should be rewarded as such. Free shipping on 6th, 12th, 18th order etc would be a nice touch, free sample or laundry bag etc on similar order numbers, stuff like that. Maybe look at setting up a subscribers only Facebook group or discord to make those who subscribe feel more inclusive of the brand.

I’m convinced no one ever reads these but if they do it would be nice to feel valued for taking the time to comment with ideas and get some feedback or a response.

Love my subscription!! Please add Icing on the cake to the subscription options 💜🤍

Amazing news!!!! I’ve held off subscribing at the moment because of paying delivery every time. When does this go live? I’ve checked the site and it’s still charging delivery at the moment… Or is it after the first delivery?

Limited edition scent on 3rd order
Free bottle on 10th order
Free shipping 🤍

Limited edition scent on 3rd order
Free bottle on 10th order
Free shipping 🤍

Hi! I don’t think I get through a consistent amount of detergent. Despite having multiple subscriptions in place for other products I haven’t considered it for this.

Also, I’ve got loads of empty bottles now. I do buy refills but do you reuse or recycle if we send them back? Could that be part of the scheme ?

I would be more likely to subscribe if it included free p&p.

This sounds above and beyond any other loyalty program I’m involved with! Other brands should take your lead!!!

Hi. Love your products and not subscribed yet as I’m still working through many of the bottles I’ve bought. I can’t decide the ones I love best. I used to try one, then another, then another but then couldn’t remember which I liked the best! So, I’m now using up one scent, and finishing that, then moving onto another! Hey, I’m 68, so give me time!

I like the idea of these ideas it’s nice to get gifts

The only reason I don’t subscribe is because I like to vary which fragrance I order. Can you choose a different one each time? If not, make it so!!

Limited edition items would be great!

Free shipping for subscriptions is really valuable. Any free products/money off after so many subscriptions are great. Scrunchie or wash bag not motivating for me.

Free shipping definitely! And I’d love an exclusive limited edition! I haven’t bought the icing on the cake yet as you didn’t offer it as a subscription! So I would’ve loved to try that!

I would be happy to subscribe if the postage was free.

I would definitely do a subscription for free shipping

Free shipping on the refills subscription is my favourite tbh 👀

Hi Ciara,

Great ideas, free postage or free product works for me!

Sharon A.

Love the idea of extra goodies in the subscription!
I have ours set up 4 weekly and got bahama vibes 3 times in a row, so a possible way to ensure the same one isn’t sent repeatedly would be nice too (lucky for me it’s my favourite but would be nice to try different scents!)

Great news guys on the rewards! Just waiting for iotc to come online as a regular in refills and I’ll be setting that up again. 😉

Bering using the subscribe feature for a while now and my girlfriend said she would love a scrunchie soooo I’m very happy with these ideas ☺️

My only ask with subscriptions is that they can be paused so that I have time to get through my products and resume when I need it without being penalised

Hello t&a

Firstly I would like to say how much I am loving your products!! Especially aurora and oud they are my faves up to now!

I think that free postage for subscribers would be amazing! I have subscriptions with other products and when you subscribe it’s often the case where the shipping is free. I think that would be a very encouraging way to get more people to subscribe :)

Free shipping as part of the subscriptions would be amazing